As a good number of people love to dine out in hotels and restaurants during festive seasons, parties, weekend gatherings, marriage parties, etc. A famous restaurant situated at the prime location of a metropolitan city gets lots of customers to handle. During peak hours, it become very difficult for restaurant owners to handle the huge flow of customers and make transactions quickly without making any error. This is where a POS system comes in the picture.
Choosing the Best Restaurant Point of Sale (POS) System
In fact, POS is the abbreviation of POINT OF SALES. It helps companies to make transactions quickly and handle a huge flow of customers without facing any difficulty. There are many POS systems in the market which makes it difficult for restaurant owners to choose the right POS system for their business. Are you also a restaurant owner? Looking for an excellent POS system? If yes, then consider the below mentioned points-
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01. Facility to Place Orders Online
When your restaurant is full of customers, it becomes very difficult for waiters to take orders from each and every customer and serve them on the right time. Sometimes, it happens that some of your customers remain unentertained. Even if they place the orders, they don’t get the ordered food on the right time. This can make your customers unhappy and it is possible that they will not come to your restaurant from the next time. Always keep in mind that there is tough competition in the hotel and restaurant business wherein your competitor is always ready to snatch customers at any time.
So, don’t gift your business to competitors just use a good POS system to allow your customers to place orders online and get that on their tables. This will enable you to process the orders of customers easily and quickly. If it happens, you will be able to handle several customers in a short span of time and ensure their hundred percent satisfaction with your Hospitality services.
02. Split Billing Facilities
Do you go to restaurants for organizing parties with friends and relatives and ask them to share the bills equally? It is very difficult for a cashier to split the total bill manually and tell the amount per head when there is a heavy rush in the restaurant. A Good POS system has split billing facility which allows waiters to break the total bill and tell them the amount per head in a short span of time. This improves the service quality up to a great extent and makes you a better restaurant owner.
03. Instant SMS About Orders
When customers place their orders, they want to get notified about its status as soon as possible. If you are using a good POS system, it automatically sends an instant SMS to customers telling them about the actual status of their orders. This will please customers and they will be able to know the exact time when their order is placed.
04. Hassle-free Integration with Several Payment Gateways
Different people have different liking when they have to pay bills for the purchased food. Some like to pay through ATM cards, some others prefer using mobile payment apps. On the other hand, there are many customers who like to pay in cash. Therefore, you need to choose a POS system that comes with several payment gateways. This will enable you to easily collect payments from customers and reduce the total amount of pending bills. If it happens, it will increase the profit margins up to a great extent.
05. Mobile Version of the POS System
These days, no businessman want to stick to desktop computers to monitor employees working in the restaurant and take care of other business activities. They want business mobility at any cost. That is why they look for a POS system that can be used on mobile devices. So, you need to take the help of an app developer and check different POS systems whether they can be used on mobile devices or not. Based on the result, choose a POS software which you can use on mobile devices and other handheld equipment.
06. A Helping Hand in Business Marketing
A good POS system always helps restaurant owners in business marketing. To market your new recipes, tell their details to the existing and new customers and grow your restaurant business by leaps and bounds, you need to use email marketing. Just select a good POS system to classify your customers into different sections and send personalized newsletters to them accordingly. This will help you to attract the attention of customers easily and quickly and increase the restaurant business remarkably.
07. Customer Feedback Collection
A good POS system works as a feedback collection tool. After eating meal, customers can give feedback and let other customers know about the hospitality services offered by a restaurant. This helps them to choose a good restaurant for dining out. Positive reviews given by customers help restaurant owners to attract more customers. Negative reviews also help them to improve their services and win appreciation from customers.
08. Technical Assistance Provided By The POS Developer
While using a POS system in restaurants, you may face technical problems. If you are a technical person, you can solve technical problems easily. But, if you are a non-technical person, it becomes a headache for you. All good POS developers provide technical assistance demanded by their customers. Therefore, while choosing a POS system, carefully read the policy documents and check whether they provide technical assistance free of cost or not. Choose a POS system whose developer who is ready to provide technical assistance on demand.
It is one of the most important factor that shouldn’t be ignored in any case. When there is a great influx of customers, you would not like to invest your mind to run the POS system. Therefore, choose a POS system which is easy to use and handle.
When your restaurant business makes progress by leaps and bounds, it becomes essential for you to choose a good POS system. This will help you to automate the restaurant business, handle a huge flow of customers easily, and provide them the best-quality Hospitality Services. By using the above-mentioned tips, you can choose a good POS system easily and effortlessly.
Stephen Chong works as a writer for Fonbell Solution, an IT firm offering CRM software solution such as restaurant pos software, online invoice software solution in Singapore. He would love to share the experience, knowledge, and thoughts with others on the web. For more blogs you can follow him on WordPress Blog, and Linkedin.